Parking Meters Performance Monitoring Results: May 2010

Overall Analysis:

May Liquidated Damages ($108.84) stem from Multi Space Operability issues. Less than $100 of LATE performance for May 2010, results in the greater liquidated damages coming from Multi Space operability.

Meter operability is based on a CORRECT count of parking meter assets in the meter inventory. Currently, this meter count (and meter inventory) REMAINS INFLATED for single space meters at 14,261. Meter inventory for multi space meters is 509.

Well over 50% of all meter calls for service -- resulted in NO FOUND PROBLEMS from the ACS repair technician. This means, that of all issues reported by DC citizens, less than half of these calls were actual malfunctions.

Performance Report Results:
LATE: Dashboard, Summary, Detail
Multi Space Operability: Dashboard, Summary, Detail
Single Space Operability: Dashboard, Summary, Detail

Other Report Results:
Most frequently reported Meters Reported for Repairs
Top Repairs Made
Top Rejections due to invalid meter number

Issues:

1. Top rejections due to invalid meter number is just approx 11%. This means that 11% of all service request were for "invalid" parking meters - meters that are not "defined" in the ACS inventory. It appears that much of this is "bad data" that is being passed from the Call Center system to CityWorks.

2. The new CityWorks/CSR application is automatically CLOSING parking meter repair requests BEFORE the request is provided to ACS via iSLIMS. The citizen making the request is under the impression that the work is being repaired, when in fact the repair request is prematurely closed. The number of service requests, and the overall percentage affected is unknown, but the issue was identified in mid-November and is awaiting resolution by DDOT IT