Tuesday, July 13, 2010

Parking Meter Performance Monitoring Results: June 2010

Overall Analysis:

June Liquidated Damages ($7502.51) stem from Multi Space Operability issues. Late repairs account for LDs of ($2116.92).

It is noteworthy that iSLIMS experienced technical downtime between Saturday 6/26/2010 at 12AM and service was restored Monday 6/28/2010 at 5PM EST. In order to provide ACS with a fair allowance for this time period, the ACS field work complete dates - were applied to iSLIMS completion dates - in order to CLOSE iSLIMS work tickets between 6/25 and 6/28. The ACS tickets in question were provided by ACS IT Staff in a batch transmission. It is further noteworthy, that NONE of the LD's for JUNE were within the 6/26 and 6/28 down time period.

Meter operability is based on a CORRECT count of parking meter assets in the meter inventory. Currently, this meter count (and meter inventory) REMAINS INFLATED for single space meters at 14,282. Meter inventory for multi space meters is 509.

Well over 50% of all meter calls for service -- resulted in NO FOUND PROBLEMS from the ACS repair technician. This means, that of all issues reported by DC citizens, less than half of these calls were actual malfunctions.

Performance Report Results:
LATE: Dashboard, Summary, Detail
Multi Space Operability: Dashboard, Summary, Detail
Single Space Operability: Dashboard, Summary, Detail

Other Report Results:
Most frequently reported Meters Reported for Repairs
Top Repairs Made
Top Rejections due to invalid meter number


1. Top rejections due to invalid meter number is just approx 12%. This means that 12% of all service request were for "invalid" parking meters - meters that are not "defined" in the ACS inventory. It appears that much of this is "bad data" that is being passed from the Call Center system to CityWorks.

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