Tuesday, June 9, 2009

Parking Meters: Report showing the # of Call Center work tickets recieved each week

Here is a sample of how to obtain a report that shows the number of Call Center service tickets that were received during a 1 week period.

Click on any of the images to see a larger view. The Command Center (Dashboard) displays which dropdown item should be selected, and any checkmark options.

To get a Summary Report
1. Go to the Command Center
2. Choose the ENTERED BY = Call Center PM Open Hansen
3. Remove the checkmark next to ENTERED BY
4. Select your weekly date range.
5. Compare your remaining selections to the sample Command Center to ensure they are the same.
6. Click on the GREEN BUTTON to Save Options
7. Click on the REPORTS section in the GREEN NAVIGATION bar
8. Choose the Summary Report section, and click on the link "by Source"
9. Note: This Summary Report will show ALL sources. It will display the TOTAL number of service tickets received by the Call Center in the most right-hand column

To view the DETAIL Report that accompanies this SUMMARY report:
1. Choose the DETAIL Report section
2. Click on the link "by Problem"
3. The detail report will take longer to produce, as it is a much larger report. Be patient.
4. Scroll to the END of the report. Look at the TOTAL number listed at the end.
5. Note, this TOTAL number is different from your SUMMARY report. WHY? The total number on the DETAIL report represents the total PROBLEMS PLUS Repairs made. Once ACS makes a repair, a REPAIR line item is associated with each work order. You should expect that your DETAIL totals will be approximately DOUBLE the number from this SUMMARY total.

SAVING your Report
1. All reports are displayed in .PDF format
2. To SAVE your .PDF report, click on FILE...then SAVE AS. Give the document a name on your hard drive to save.

No comments:

Post a Comment