Wednesday, December 19, 2012

Performance Monitoring Reports - November 2012

November 2012 

Important notes:   With the meter renumbering project complete, there appears to be a significant improvement with the number of rejected meter numbers made to the Call Center. Prior to this effort, a monthly rejection rate of 18-20% was common. Current rejection rates have been reduced to approximately 8% rejected. Review the top meter rejection list to ensure numbers are accurately labeled on meter equipment.

Performance Report Results:
LATE: DashboardSummaryDetail
Multi Space Operability: DashboardSummaryDetail,
Single Space Operability: DashboardSummaryDetail
Other Report Results:
Most frequently reported Meters Reported for Repairs
Top Repairs Made
Top Rejections due to invalid meter number

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