Parking Meters Performance Monitoring Results: February 2010

Overall Analysis:

Revised 3/30/2010 for ACS Power Outage Feb 8 & 9

February Liquidated Damages ($5,645.12) stem entirely from LATE servicing of requests. The performance results for February 2010 indicate NO meter operability issues or assessed damages for single space or multi space meters.

The District of Columbia government was shut down on Feb 10 and 11, 2010 due to snow. In addition, ACS was without power for the period Feb 8 and 9, 2010. Any work request that was originally DUE on either of these days, were adjusted to Feb 12, 2010 thru Feb 15.

Meter operability is based on a CORRECT count of parking meter assets in the meter inventory. Currently, this meter count (and meter inventory) REMAINS INFLATED for single space meters at 14,449. The actual count is under 13,000 meters. Thus, all single space meter operability reports-- return inflated meter operability for single space meters.

Multi space meter counts appears to be corrected by ACS from prior month values. The problems with obtaining a correct meter inventory remain ongoing issues between the District and ACS.

Another noteworthy item - is that 51% of all meter calls for service -- resulted in NO FOUND PROBLEMS from the ACS repair technician. This means, that of all issues reported by DC citizens, only 49% of these calls were actual malfunctions. Over half, are nonissues.

Performance Report Results:
LATE: Dashboard, Summary, Detail
Multi Space Operability: Dashboard, Summary, Detail
Single Space Operability: Dashboard, Summary, Detail

Other Report Results:
Most frequently reported Meters Reported for Repairs
Top Repairs Made
Top Rejections due to invalid meter number

Issues:

1. Top rejections due to invalid meter number is at 13%. This means that 13% of all service request were for "invalid" parking meters - meters that are not "defined" in the ACS inventory.

2. The new CityWorks/CSR application is automatically CLOSING parking meter repair requests BEFORE the request is provided to ACS via iSLIMS. The citizen making the request is under the impression that the work is being repaired, when in fact the repair request is prematurely closed. The number of service requests, and the overall percentage affected is unknown, but the issue was identified in mid-November and is awaiting resolution by DDOT IT