The performance results for November 2009 indicate only 14 meters were repaired late (at a liquidated damages penalty of $167.44) , and meter operability results were in the acceptable range of 99% for multi space meters and 97% for single space meters.
Performance Report Results:
LATE: Dashboard, Summary, Detail
Multi Space Operability: Dashboard, Summary, Detail
Single Space Operability: Dashboard, Summary, Detail
Other Report Results:
Most frequently reported Meters Reported for Repairs
Top Repairs Made
Top Rejections due to invalid meter number
Unresolved Issues:
1. The new CityWorks/CSR application is automatically CLOSING parking meter repair requests BEFORE the request is provided to ACS. The citizen making the request is under the impression that the work is being repaired, when in fact the repair request is prematurely closed. The number of service requests, and the overall percentage affected is unknown, but the issue was identified in mid-November and is awaiting resolution by DDOT IT.
2. ACS has been unable to provide a clean inventory of meter assets to DDOT despite repeated requests. The current meter inventory assets are inflated, which in turn results in operability numbers that appear better than actual results. For example, multi space meters appear in ACS inventory as 560, where the actual known physical number of multi space meters is at 503. Single space meters appear in ACS inventory as over 15,000 - when the actual known physical number of single space meters are closer to 12,500.
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