Performance Monitoring Reports (Parking Meters)

The District of Columbia Department of Transportation implemented upgrades to it's performance monitoring reports of the ACS contract for Parking Meters - to better enable visibility of information, and improve the accuracy of it's reporting. These new reports were implemented effective July 2009 for assessment of monthly Liquidated Damages.

Some of the challenges in accurately tracking and monitoring the repair activity of Parking Meters has to do with the different methods in which information is tracked - from the Call Center citizen requests for services, to work tickets in the District's work order system, to meter monitoring by the vendor ACS.

For example, 15 calls for service to the same meter number, does not translate to 15 meters being inoperable. In this case, ONE meter is inoperable, even though there may be 15 requests for service, and 15 work orders generated. The challenge is to reconcile these numbers, so that the vendor is accurately, and fairly assessed for meter operability issues and late repairs - based on the number of METERS out of service.

The major portion of the reporting upgrades, reconciled the calls and duplicate calls for the same meter - so that liquidated damages could be more accurately assessed. New reporting features include:

• Executive Dashboard style reports that display a weekly, 30 day and 90 day summary of repair and operability
• Summary style report that provide quick visibility to liquidated damages
• Detail style reports that support the charges listed in any of the above reports
• Top Rejected Meter report - that lists the top 30 meters that were REJECTED by the District's work order system because there was no meter asset defined in the inventory. This report helps to understand if there may be a labeling issue, or inventory issue, or excessive parking ticketing issue.
• Top Reported Meters for Repair. This new exception report identifies the top 30 meters that were reported during the last 90 days for repairs. This information assists DDOT / ACS in identifying meters that require excessive repairs.
• Top REPAIRs made to meters. This new exception report identifies the top 30 repairs that ACS reports to all meter issues during the past 90 days. This information assists DDOT / ACS in identifying how meters are serviced.

At the end of each month, new reports will be posted to this site - that enable both DDOT and ACS to easily download and review the meter repair activities. Click on any of the links below to access the .PDF files for the indicated month.

Month(s)	Late Repairs	Multi Space Operability	Single Space Operability	Monitoring Exceptions
October 2009	Dashboard Summary Detail	Dashboard Summary Detail	Dashboard Summary Detail	Top Meter Issues Top Repairs Top Rejections
September 2009 *	Dashboard Summary Detail	Dashboard Summary Detail	Dashboard Summary Detail	Top Meter Issues Top Repairs Top Rejections
July - August 2009 *Note: District Migration to new Call Center resulted is repair delays due to new Call Center from 8/23-8/31	Dashboard Summary Detail	Dashboard Summary Detail	Dashboard Summary Detail	Top Meter Issues Top Repairs Top Rejections