Data Exchange History Log

• 08.21.2009 thru 08.29.2009 The District of Columbia migrated to a new Call Center replacing Hansen with Motorola. The interface to iSLIMS was changed to utilize an intermediary system - CityWorks. Due to serious lack of testing, the migration was problematic for approximately 2 weeks - in which generous grace periods were applied to repair tickets - as they were recieved late.
  
• 07.23.2009 Inbound Hansen tickets not processed at 1:30AM. Services not running on DDOTWEBPROD. Restarted at 9AM. Transactions to ACS at 9AM.
• 07.17.2009.SRC not propogated with most current Hansen tickets. Receiving No Record Found on many attempts to close. OCTO resolved same day. Resent all tickets for closure.
  
• 06.11.2009: SRC not propogated with most current Hansen tickets. Receiving No Record Found on many attempts to close.
  
• 06.09.2009 1:30AM : iSLIMS unable to xfer Call Center requests to ACS. No response from ACS server. Resolution: ACS fixed DNS problem with server. 9:30PM Call Center work tickets were successfully transferred.
• 04.19.2009:Hansen SRC failing. Unable to close tickets back to Hansen. OCTO resolved 4.20.2009
• 4.18.2009: Hansen Replication Server down. Unable to IMPORT Hansen tickets into iSLIMS. OCTO resolved.
• 3.24.2009: DDOT servers down. No transfers of Hansen tickets, or closes.
• 3.13.2009: DDOT servers down. No transfers of Hansen tickets, or closes.
  
• 3.12.2009: Hansen SRC failing. Unable to close tickets back to Hansen. OCTO resolved.
  
• 2.27.2009: iSLIMS server rebooted (thank you MicroSoft) causing disruption in data transfers