Tuesday, June 9, 2009

Parking Meters: Report showing the % of work tickets completed ON TIME

Here is a sample of how to obtain a report that shows the number of work tickets that were completed ON TIME. To do this, you will need to run 2 DETAIL reports for the specified date period.

Click on any of the images to see a larger view. The Command Center (Dashboard) displays which dropdown item should be selected, and any checkmark options.

To get a DETAIL Report
1. Go to the Command Center
2. Choose the ON TIME radio button
3. Select your weekly date range.
4. Compare your remaining selections to the sample Command Center to ensure they are the same.
5. Click on the GREEN BUTTON to Save Options
6. Click on the REPORTS section in the GREEN NAVIGATION bar
7. Choose the Detail Report section, and click on the link "by Problem"
8. Note: the grand total at the end of the report.
9. SAVE your report (below)...
10. Choose the ALL radio button for step #2 and repeat.
11. When done, manually divide the (ON TIME total / ALL total) * 100. This will give you your PERCENT of tickets on time.

SAVING your Report
1. All reports are displayed in .PDF format
2. To SAVE your .PDF report, click on FILE...then SAVE AS. Give the document a name on your hard drive to save.

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